(AKA Publisher Operations; Customer Success; Publisher Success; Technical Account Manager)
pubX
pubX is an agile, fully-remote, VC-backed start-up building artificial intelligence and automation technology to revolutionise the digital publishing industry.
We work on greenfield projects to help digital publishers unlock greater revenues, improve operations and understand data to help ensure their existence into the future. Digital publishers are our customers but we are a technology company, developing scalable solutions to enable digital publishers to compete.
We believe that publishers are a cornerstone of society and democracy and that if current trends continue, publishers risk being lost to the world, along with truth, objectivity, and knowledge. They will likely be replaced by walled-garden, echo-chambers that fuel and foster hate.
Culturally we operate with intelligence, respect, and curiosity, relentlessly pursuing ideas to improve our offering and execute our mission.
We are looking for a Publisher Ops/ Customer Success Manager to help us build the future for digital publishing.
Reports To: Head of Ad Ops
Location: Fully Remote, ideally within UK
Seniority: Mid/Senior
Package: Competitive Salary (based on experience and impact); Equity; Tech Covered; Unlimited Vacation; Global Team Meet-Ups
Employment type: Permanent
The Role/ Responsibilities
This position is based across our Dynamic Floor Pricing Tool and is key to growth here.
We are rapidly onboarding new customers, and need an internal stakeholder to be responsible for, and dedicated to, their success.
The role is a blend of Ad Ops, Customer Success and Technical Account Management. You will be responsible for the full customer lifecycle, from successful onboarding to ensuring ongoing performance for our publishers.
You will work between our commercial and product teams to ensure there is a smooth hand-off of incoming customers, and that any product feedback is captured internally.
You will be obsessive about the performance of our product and committed to driving performance gains within your scope.
Whilst this position focuses on day-to-day success, you will be encouraged to share ideas and feedback internally and be an architect for change on the core product.
As with all positions at pubX, the opportunity to grow within the business is limitless, in tandem with your contribution.
About You
High Attention to Detail
Self-Starter/ Able to work autonomously to deliver on goals
Curious/ Inquisitive
Great at Problem Solving
Highly Process-Oriented
Own delivery of your projects
Experience
You will have solid experience and understanding of the Publisher monetization space, specifically with experience in the following:
You need to have:
Deep Publisher GAM knowledge including explorations in GAM/ with GAM API
Experience working with Prebid
Worked with Data Studio
Highly proficient in Excel/ Sheets
Deep, practical Programmatic Knowledge and understanding of the space
Be very comfortable being Customer Facing
It would also be great if you have:
A Data evaluation background
Worked with SQL
Used other Data Visualisation Tools
Interview Process
Culture Fit Interview
Role-Related interview with Line Manager
Role Related ‘Test’ (i.e. performing/ running through an element of the role in an interview)
Quick Meet the team
Culture fit is extremely important to us as we are building an awesome team to solve huge problems and, aside from judging aptitude, this will be the main focus of the interview process.
How to apply
Email jobs@pubX.ai with the subject "February 2023 Publisher Success role" with your CV and a few words on why you're a good fit.
